Information

Booking and Payment Information

To book with us, please use the contact form or email directly at [email protected].

All bookings are subject to our terms and conditions.

To secure your holiday dates, we require a non-refundable deposit of £100. The full balance is then due a minimum of 8 weeks before your break.

When you pay the balance, we also need a security bond payment of £100 to cover the cost of any accidental damages; this can be in the form of a cheque which we would return to you un-cashed after your break once Butlins staff have inspected the caravan to our satisfaction.

By booking with us you are agreeing that we may cash the security bond cheque to cover the cost of any damages caused, if you were to cancel the cheque before we do so then we would have to present the cheque to the small claims court and start proceedings against you to recover all costs.

If you need to cancel your holiday in the 8 week period before your break the balance would only be partly refundable on a sliding scale as follows:

Week 8 -80% Week 7 - 70% Week 6 - 60% Week 5 - 50%
Week 4 - 40% Week 3 - 30% Week 2 - 20% Week 1 - 10%

We suggest you take out Holiday Insurance to cover this and any other unexpected eventualities.

On Your Arrival and Departure

Once we've received your full payment we'll book you in with Butlins who will then prepare a welcome pack for your arrival which will include an entertainment guide, map of the site, entertainment passes and wristbands where necessary, and obviously the keys to your holiday home.

Butlins will also email you with a booking confirmation near your arrival date, you'll need to show this as proof of booking, you can either print this off or show this on your phone or other device if easier.

NB: Check in time is 4pm but you may enter the resort from 1pm and use all facilities. Guests must vacate the caravan by 10am on departure day so that the cleaners may enter. Keys must be returned to the East Gate or Guest Services when you leave.

What You Should Bring

We do supply duvets and pillows with protectors for hygiene reasons but: please remember to take duvet covers, bottom sheets and pillowcases for all beds that will be used.

We have one double bed (2 in 22 Lakeside) four single beds and a sofa bed in the lounge.

NB: 31 Lakeside & 21 Lakeside Crescent have King Size beds in the main bedroom.

There is a large storage area under the main bed where you will find a spare duvet and pillows for the sofa bed if needed, you’ll also find two bed guards, one travel cot and one high chair.

Also, please remember to take your own towels, including tea towels. Don’t forget toilet rolls too, you don’t want to get caught short. :)

The kitchen is equipped with everything you need to be self catering including a large upright fridge/freezer, full size cooker, microwave, toaster and of course, kettle.

If you wanted to add a Butlins Dining Plan to your break you can do this at extra cost on arrival (dependent on availability) or by calling Butlins Guest Services on: 01643 700 538.

Concerning Pets and Smoking

STRICTLY NO PETS/ANIMALS are allowed in the caravan as some of our guests may have allergies, if anyone disregards this they would have to leave immediately and would forfeit any monies paid, they would also have to pay for a deep clean of the caravan to make it safe for future guests (this may seem harsh but pet hairs can have a serious effect on some people)

SMOKING IS STRICTLY FORBIDDEN in the caravan for the same reason as above. It is also illegal to smoke in the van as this is classified as a public place!

Location

Our caravans are for hire in the Butlin's Holiday Park at Minehead, Somerset. You can use the map below to plan your journey to the resort: