Terms and Conditions
Passes (or wristbands on Adult breaks) must be carried at all times and shown when requested by
Butlins personnel. Access to and from the Resort and into certain venues will be denied if you
are not in possession of a valid pass. There will be a charge for any replacement passes or
Vehicles must be parked in allocated spaces. Only one car per caravan is permitted to park on
the Caravan Park. No panking or driving on the grass is permitted. Cars are not permitted to be
driven around the Resorts internal roads. All drivers must adhere to the Resorts 5 mph speed
limit. Entry and exit to the Resort and Lakeside Caravan Park can only be made through East
Entrance. No vehicle larger than a people carrier can be parked on the parking areas on Lakeside
Caravan Park. Drinking and driving will not be tolerated and any offenders will be reported to
the Police. No vehicle can be used for additional or alternative sleeping accommodation. No
Strictly NO pets/animals allowed in the caravan under any circumstances.
Occupancy: Butlins Skyline Ltd operates a rating system for its holiday breaks
of a U rating and an 18 rating. A U rating is for families only and single sex group bookings
are not permitted. An 18 rating is an adult only break. No one under the age of 18 will be
allowed in any entertainment or leisure venue on these breaks. Groups of persons staying in
privately owned caravans shall not exceed the berthage of the caravan. Hen/stag parties are
discouraged. All caravan lettings for any break that includes under-18s should include a
responsible adult who is at least 25 years of age.
Ball games are not permitted between caravans. Please use the allocated areas only.
Please do not lìtter the park. Bin areas are provided and should be used for all refuse and
Minor alterations such as the withdrawal of certain amenities, facilities, activities and
entertainment may be made by Butlins for reasons beyond its control without any obtigation
Behaviour: Please show considerations to other guests and Butlins team
members at all times and treat the facilities with respect. Offensive or illegal behaviour
and excessive noise will not be tolerated. lf guests fail to comply with these rules, their
contract may be terminated and they and their party will be asked to leave the Resort
immediately (without refunds). Contracts will also be terminated if Butlins has a reasonable
suspicion that any guest has committed or intends to commit, an offence.
We need to know: The owners name, the names and addresses of all members of
your party. This is a legal requirement to allow access to Butlins entertainment venues and
use of the range of activities and facilities whilst on your break. Only the guests listed on
the Private Subletting Form may occupy the caravan. If any other person/persons are found in
occupation, Butlins will terminate the contract and the guests and unauthorised persons will
be asked to leave the Resort immediately.
Electrical appliances: Guests are advised not to bring electrical appiiances
to the Resort. However, if guests do so, they use equipment at their own risk.
Necessary co-operation: Butlins reserves the right to require any guest to
be interviewed by us, on Butlins premises to enable us to look into instances of damage or
nuisance to Butlins property or guests. Any person who refuses lo comply, without a
reasonable excuse, will be treated as having terminated their contract. They and their party
will be asked to leave immediately.
Weather: The availability of some outside facilities and enteriainment may
be affected by adverse weather conditions.
TV Filming: Due to the popularity of Butlins, we get requests from TV or
other companies to filmlphotograph on Resort, many of which we accommodate. We also take our
own Butlins promotional photographs and films on the Resort throughout the year. Please be
aware that photographic shoots and/or filming may be in progress during your holiday and
ensure that you are aware of the positioning of cameras at all times. We will not accept
responsibility if contrary to your wishes. you appear on iilm or in photographs.
Children: Children aged 8-years and under may not be left alone without full
adult supervision. All services/facilities for children over 5 years are not childcare
facilities. Whilst every care is taken, children remain the responsibility of their parents
or guardians at all times (as they do in all the facilities listed in the Butlins brochure).
At least one adult must occupy each unit of accommodation.
Damage to our property: Please treat the Resort with care and respect. You
will be held responsible for any damage caused during your stay.
Health & Safety: For the safety and well-being of all guests, not all
facilities are available to everyone and height restrictions do apply on all our rides and
Splash Waterworlds: In Splash Waterworlds, all non-swimmers under
14 years and children aged 8 years and under must be accompanied by an adult. Only
competent swimmers may use certain rides. Please be aware that loose items including
goggles cannot be worn on the flumes.
Funfair: Restrictions and additional charges may apply on certain
funfair rides and other facilities. To meet certification requirements and maintain
our ongoing improvement policy, all our funfair rides are regulariy inspected and
maintained by specialist engineers. They may be closed at certain times for work to
be carried out. Please check with the Resort. Rides are subjected to weather
Contagious Disease: Should Butlins become aware, or have reasonable
grounds for suspicion, that a guest has contracted a contagious disease that has the
potential to infect a large number of people quickly, they and their immediate party
will be required to leave the Resot. It this is not possible, then restrictions will
be placed upon their permitted activities and movements in order to prevent the
disease being transmitted to other guests. We are unable to offer any refunds in such
circumstances and strongly recommend that guests obtain suitable holiday insurance
prior to travel to cover any such eventuality.
Open Water Policy: Butlins operates en open water policy whereby all
children must be supervised by an adult at all times around open water and under no
circumstances go swimming in lakes, ponds or moats.
Proof of age may be asked for when buying alcohol on the Resort. Accepted forms of ID are a
photographic driver’s licence or a passport.
Throughout the year certain performances in venues may be ticketed to control the capacity
going into the venue. On arrival at the Resort you shouid check with Guest Services if there
are any ticketed events during your holiday. On Arena Breaks the main event will be ticketed
and a charge will be levied.